Welcome to our Frequently Asked Questions (FAQs) Page. If your question is not listed here, we encourage you to call us and speak with our customer care team at (888) 340-1995 (.)
FoodScience Corporation is located in Williston, Vermont. Our soft chew products are all manufactured at this facility. We are proud to be a family owned business
that is committed to our roots in Vermont.
Our facility is cGMP certified, NPA certified and SQF certified for Animal and Human Safety. Our Williston Facility is an FDA registered and audited site, we also are approved by and audited under the guidelines of the NASC (National Animal Supplement Council).
FoodScience also has 3 USDA APHIS (Animal and Plant Health Inspection Services) approvals: APHIS EU- APHIS Canada- APHIS South Korea
The lot number is printed onto the side of the bag or the jar. The Lot number is an 8 digit code. It is paired with the expiration date and should look
something like this:
Lot ^ EXP^
The expiration date is printed onto the side of the bag or the jar. The Expiration date is identified by month and year in a 4 digit display to the right of
the lot number, which is an 8 digit code. It should look something like this:
Lot ^ EXP^
If a customer is not happy we will always advise them to return the product to the point of purchase for either a full refund or a replacement bag - whichever they choose. Retailers can then submit a return to their distributor or to us if you purchase through the retailer purchase site, ShopFSC.com(.)
Should a pet be experiencing an issue, we recommend that pet owners check in with their veterinarians. FoodScience Corporation does take overdose calls during
normal business hours 8-5 pm EST. The best number for contact is the number listed on the back of the product. That number will bring the customer to a specialist on that particular
product line. When a customer calls in, we will do an adverse event report. We do this report for any pet that has ingested more than the recommended dose of our supplements. This
report allows us to track issues, walk consumers through their concerns and maintain long term data on the safety of our products.
Our products are extremely safe- so for the majority of pets that ingest too many chews or even a whole bag the biggest concern is often digestive upset. (Vomiting or diarrhea)
Due to the natural ingredients we use when formulating our products, you will sometimes see a variation in color, texture or odor. This is because the ingredients that we harvest can change throughout the year due to naturally occurring conditions. This is most often noticed much more by the human than the pet. If for some reason, your pet abruptly stops eating the chews, they may be reacting to this change. Should that occur, return the bag to your place of purchase and try a bag with a different lot number.
In order to provide the best possible supplements to our consumers our ingredients are sourced from providers around the world. The most obvious example of
this is Perna canaliculus- one of the signature ingredients in our joint supplement line. Perna is sourced from the waters off the New Zealand coast.
In order to provide the highest quality supplements we have rigid ingredient requirements that allow us to source the freshest and most potent ingredients available during any given season. That means that one product lot may have ingredients sourced from a different area than another, based on the season that they were produced.
Many consumers choose to not purchase items that are made in China. Our products are manufactured here in the United States. There are however, some ingredients
that are integral to a particular formula that may be sourced from China.
Our raw material suppliers acquire high quality ingredients from all over the world. Our incoming ingredients must exceed stringent quality control measures or analysis prior to using them in our manufacturing process- this means test, test, test. To ensure the safety of all of our ingredients we require certificates of analysis paperwork from the providers of our ingredients. We also do several in house tests to confirm the stability and accuracy of the ingredients provided prior to using them in any product. We continue to test throughout the manufacturing process and then test one more time before any lot can actually be introduced to market. While for some this may appear to be overkill- we are extremely proud of the fact that we have never been forced to recall our products due to deficiency or safety concerns.
Because we sell our products in California we must adhere to California’s Lead disclosure Law called Proposition 65. In 1986, California passed a law commonly
known as Proposition 65. Formally titled "The Safe Drinking Water and Toxic Enforcement Act of 1986," this proposition sought to prevent businesses from exposing consumers to certain
toxins without providing a warning. Lead and PCBs were two such toxins.
We do NOT add lead to our products, but because our ingredients are naturally sourced we must include the prop 65 warning- lead is ubiquitous in our natural environment. Almost all naturally occurring plant and food materials contain some amount of naturally occurring lead. A single sweet potato, for example, can include over 1 microgram per serving, and is required by California state law to bear a Proposition 65 warning.
You will see that any FoodScience of Vermont formula that contains more than 0.5 meg of lead per day has the Prop65 warning on the label (The World Health Organization (WHO) allows 3.57 J..Lg lead/kg body weight/day -- equivalent to 250J..Lg/day for the average adult) Marine-derived product bears a similar PCB warning. While these warnings are not required for product sales in other states, we do sell products in California through large, national distributors.